FREE SHIPPING AUSTRALIA WIDE. AFTERPAY AVAILABLE.

Shipping policy

Shipping and delivery

Domestic Shipping Details

We utilise a number of shipping carriers domestically, depending on your location. Our main partners are Sendle, Australia Post eParcel and Amarex (previously Fastway).

Delivery times vary depending on your location. Orders will be dispatched within 5-10 business days.

For metropolitan areas please allow 3-10 business days for delivery (although duopillow will not be responsible if the carrier is delayed). Please note COVID is impacting the time to deliver for carriers.

Please refer to your tracking number for a delivery status on your order. If you’re still having issues, please email hello@duopillow.com.au

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

It is your responsibility to inform us if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with our delivery partners to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item until we have resolved the problem. Replacement items will be dispatched according to our discretion.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancel an order unless otherwise agreed.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Do you ship internationally?

Currently we do not ship as standard practice outside of Australia.

If you are interested in international shipping please contact hello@duopillow.com.au to confirm potential delivery arrangements, insurance and costing particular to your location.